Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. Introduction

This Refund Policy applies to all purchases made through our website at tasty-deweys.rest, by phone, or in person at Dewey's Pizza. By placing an order with us, you agree to the terms outlined in this policy. We encourage you to review this policy before completing any purchase.

Our goal is to resolve every issue fairly, promptly, and professionally. As a food service business operating in the United States, we comply with all applicable federal and state consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

Refunds at Dewey's Pizza are evaluated on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• Your order was incorrect — meaning you received items different from what you ordered.
• Your food arrived in an unsatisfactory condition, such as being significantly undercooked, overcooked, or otherwise inedible.
• A significant portion of your order was missing from delivery or pickup.
• Your order was never delivered despite confirmation of placement and payment.
• You were charged incorrectly or billed more than the stated price at the time of ordering.
• A verified technical error occurred during the online ordering process that resulted in a duplicate charge or incorrect order total.

To be eligible for a refund, you must contact us within the timeframes described in Section 3 below. Refund requests made outside these windows may not be honored at our discretion.

3. Timeframes for Refund Requests

Time is critical when it comes to food quality issues. We ask that all refund requests be submitted within the following timeframes:

Requests submitted after these deadlines will be reviewed at the sole discretion of Dewey's Pizza management. We reserve the right to decline refund requests that fall outside these timeframes.

4. Non-Refundable Items and Services

Certain items and fees are non-refundable under this policy. These include:

• Delivery fees: Delivery charges are non-refundable once an order has been dispatched, unless the failure to deliver was entirely our fault.
• Service fees and platform fees: Any third-party service fees or platform surcharges are non-refundable.
• Promotional or discounted items: Items purchased at a promotional price or as part of a limited-time offer may not be eligible for a full refund.
• Custom or special orders: Pizzas and meals prepared with specific custom modifications requested by the customer are generally non-refundable unless there was a clear error on our part.
• Completed catering orders: Once a catering order has been prepared and delivered, it is non-refundable unless there was a significant quality or fulfillment issue.
• Gift cards and store credit: Gift cards and issued store credits are non-refundable and cannot be exchanged for cash.
• Change of mind: Refunds will not be issued for orders that have been correctly prepared and delivered where the customer has simply changed their mind about the order.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Dewey's Pizza is straightforward. Please follow the steps below to ensure your request is processed as quickly as possible:

1. Gather your order information. Have your order confirmation number, the date and time of the order, and the payment method used readily available.
2. Document the issue. If applicable, take clear photographs of the incorrect, missing, or unsatisfactory food items. This documentation helps us resolve your issue faster.
3. Contact us through one of the following channels:
   • Email: [email protected]
   • Website: tasty-deweys.rest
4. Provide the following details in your refund request:
   • Your full name
   • Your contact phone number and email address
   • Your order confirmation number
   • A clear description of the problem
   • Any supporting photographs or screenshots
   • Your preferred refund method (original payment method or store credit)
5. Await our response. Our customer service team will review your request and respond within 1–2 business days with a resolution or follow-up questions.
6. Receive confirmation. Once your refund has been approved, you will receive a written confirmation via email with details of the amount to be refunded and the expected processing time.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reflect in your account will vary depending on the payment method used at the time of purchase:

Please be aware that while we initiate refunds promptly upon approval, the actual time for funds to appear in your account is largely determined by your financial institution or payment processor and is outside our direct control. If you have not received your refund within the stated timeframe, we recommend contacting your bank or payment provider before reaching out to us.

7. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only one or a few items in a larger order were incorrect or missing, rather than the entire order.
• The food quality issue affected only part of the order.
• A portion of the order was consumed before the issue was reported, suggesting partial satisfaction with the order.
• The issue reported is considered minor in nature and does not warrant a full refund based on our assessment.
• A promotional discount was applied to part of the order, affecting the refundable amount.

The amount of a partial refund will be determined by Dewey's Pizza management based on the nature and extent of the issue reported. We will always communicate the refund amount clearly before processing.

8. Exchange Policy

Because we serve freshly prepared food, traditional product exchanges are not always feasible. However, we do our best to accommodate the following:

• Order replacement: If your order was significantly incorrect or unacceptable in quality, we may offer to remake and deliver or make available for pickup a replacement order at no additional charge, subject to availability and timing constraints.
• Item substitution: If a specific menu item is unavailable after your order has been placed and paid for, we will contact you to offer a suitable substitute of equal or greater value, or issue a refund for the unavailable item.
• Store credit in lieu of refund: In certain cases, we may offer store credit as an alternative to a monetary refund. Store credit will be equal to or greater than the value of the refund amount and can be used on any future order at Dewey's Pizza.

Replacement orders are subject to normal preparation and delivery times and are contingent upon kitchen availability at the time of the request.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Standard Orders

You may cancel a standard online or phone order within 5 minutes of placing it, provided that food preparation has not yet begun. Once our kitchen has started preparing your order, cancellations may not be possible and refunds may not be issued.

9.2 Scheduled Orders

For orders scheduled for a future date or time, cancellations must be made at least 2 hours before the scheduled preparation time to be eligible for a full refund.

9.3 Catering and Large Group Orders

Catering orders and large group orders (generally defined as orders over $150 or serving more than 15 people) must be cancelled at least 48 hours in advance of the scheduled event or delivery time. Cancellations made within 48 hours of the event may result in a cancellation fee of up to 50% of the total order value to cover ingredient and preparation costs. Cancellations made within 12 hours of the scheduled time are non-refundable.

9.4 How to Cancel

To cancel an order, please contact us immediately through the following channels:

• Email: [email protected]
• Website: tasty-deweys.rest

Please include your order confirmation number and name when submitting a cancellation request. Verbal cancellation requests are accepted by phone or in person, but we recommend following up with a written request for your records.

10. Dispute Resolution Process

If you are not satisfied with the resolution offered by our customer service team, you have the right to escalate your concern. We are committed to resolving all disputes in a fair and timely manner.

10.1 Internal Escalation

You may request that your case be reviewed by a senior manager or the owner of Dewey's Pizza. To escalate a dispute, please send a written request to [email protected] with the subject line "Refund Dispute Escalation" and include all relevant order details and prior correspondence. We will respond within 3–5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute unauthorized or unresolved charges with your bank or credit card issuer through a formal chargeback process. We encourage you to contact us first to resolve issues directly, as this is typically faster and simpler. However, if we are unable to resolve your concern to your satisfaction, you are fully within your rights to pursue a chargeback through your financial institution.

10.3 Consumer Protection Resources

If you believe our practices are unfair or deceptive, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov or call 1-877-382-4357
• Your state's Attorney General office
• Better Business Bureau (BBB): www.bbb.org

10.4 Informal Mediation

In the event of a dispute that cannot be resolved through direct communication, both parties agree to attempt informal mediation before pursuing any legal remedies. This involves a good-faith negotiation between the customer and a representative of Dewey's Pizza to reach a mutually agreeable resolution.

11. Fraudulent Claims

Dewey's Pizza takes fraudulent refund claims seriously. Any customer found to be submitting false, exaggerated, or repeated fraudulent claims may be subject to the following actions:

• Denial of current and future refund requests
• Suspension or termination of online account access
• Reporting to relevant consumer protection or law enforcement agencies

We monitor refund patterns and reserve the right to refuse service to individuals who repeatedly abuse our refund policy in bad faith.

12. Policy Amendments

Dewey's Pizza reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website at tasty-deweys.rest. The date at the top of this policy reflects when it was last updated. We encourage you to review this page periodically to stay informed about our current refund practices.

13. Contact Information for Refund Requests

For all refund requests, cancellations, order issues, or questions about this policy, please reach out to us using the contact details below. Our customer service team is ready to assist you.